Who ya gonna call?

DAYTON, Ohio (WDTN) — They’re the questions many have before students even crack open a text book.

Now Dayton Public Schools parents have an even easier time getting those answers before the first big test Monday when school starts.

The district has expanded its back to school call center.

In its third year, the center now has 14 operators taking calls on weekdays from 6 a.m. to 6 p.m.

“Any questions people call into ask we’ll be glad to answer,” says Transportation supervisor Mychelle Brown.

The call center has been handling more than 700 calls a day, many centered around bussing.

“The biggest questions is what time is my bus coming and what bus number,” Brown says.

With more than 160 bus routes carrying about 10-thousand students, things can get confusing.

So operators have a database they use to get parents place and time and peace of mind.

“We also try to ease their mind because we have a lot of kids transferring from one school to the next so parents are pretty concerned about if their child is going to get to school safely,” Brown says.

The call center will be open until at least the end of August but it’s under consideration to be kept open year round.

Operators expect even more calls when school starts next week.

“We all know it’s going to be very hectic but we want to ensure everyone we’ll do our best to get the kids to school on time,” says call center operator Tani White-Fox.

The number for the call center is 937-542-3010.

Officials want to remind parents to keep updated addresses and phone numbers with their school so they can contact them in the case of an emergency.

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