How not to get soaked by your online water bill

DAYTON, Ohio (WDTN) — When it comes to water bills Matt Heidenreich is swimming in them.

As owner of Mak Gregor Management paying the bills for about 40 to 50 properties comes with the territory.

So Dayton Water’s online bill paying saves a lot of time.

But Heidenreich recently noticed it could cost you some cash if you’re not careful.

“I wonder how long I was clicking and just going right through it,” Heidenreich says.

Heidenreich showed us how when you click to pay your bill, the amount that automatically pops into the payment box is what’s called the gross amount. That’s what you owe.

But if you pay your bill on time you’re supposed to get a discount, what’s known as the net amount.

You can get that discount online just as you would with paper billing, you just have to know to manually type the net amount into the payment box.

For the property Heidenreich showed us the difference between the two would’ve added up to $42.92.

“For somebody on a budget paying their home water bill that can add up to quite a bit,” Heidenreich says.

We called the city to ask about the issue. A spokesperson says they’re looking at purchasing a new system.

Heidenreich says the current system is much better than many other online payment sites. You just have to double check that amount.

“Their website should be smart enough to know what the date is and that you’re not late,” Heidenreich says. provides commenting to allow for constructive discussion on the stories we cover. In order to comment here, you acknowledge you have read and agreed to our Terms of Service. Commenters who violate these terms, including use of vulgar language or racial slurs, will be banned. Please be respectful of the opinions of others and keep the conversation on topic and civil. If you see an inappropriate comment, please flag it for our moderators to review.

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