DAYTON, Ohio (WDTN) – Current and former Anthem members dating back to 2004 are being offered identity repair assistance and credit monitoring.
You can take advantage of the offer at AnthemFacts.com. The service became available Friday, February 13 at 2:00 p.m.
The company says some members of other independent Blue Cross and Blue Shield plans in areas served by Anthem over the past 10 years may also be impacted.
A list of potentially affected customers is also available at AnthemFacts.com.
You can access the information now. Anthem says there is no reason to wait for promised mail notification which will be sent in the coming weeks.
The services are available for a two year period. You can access the service on line 24 hours a day.
The free identity protection services provided by Anthem include:
- Identity Theft Repair Assistance: Should a member experience fraud, an investigator will do the work to recover financial losses, restore the member’s credit, and ensure the member’s identity is returned to its proper condition. This assistance will cover any fraud that has occurred since the incident first began.
- Credit Monitoring: At no cost, members may also enroll in credit monitoring, which alerts consumers when banks and creditors use their identity to open new credit accounts.
- Child Identity Protection: Child-specific identity protection services will also be offered to any members with children insured through their Anthem plan.
Identity theft repair services are available to Anthem members who feel they have experienced fraud. For members who have been impacted by the cyber attack, these services are automatically available and do not require enrollment. Please visit AnthemFacts.com to learn how to access these services. Members may access identity theft repair services by calling 877-263-7995.
Additional protection is available through credit monitoring services. This requires a member to actively enroll because the member must provide their personal information and consent to have their credit monitored. Members can enroll at any time during the 24 month coverage period, and can learn how to sign up at AnthemFacts.com. Members who do not have access to the Internet or who prefer telephone service may call 877-263-7995 for assistance.
Phone lines will be open from 2 to 9 p.m. ET on Friday, and regular hours are Monday to Saturday, 9 a.m. to 9 p.m. ET. From Monday, Feb. 16 to Friday, Feb. 20, the call center will be open extended hours from 9 a.m. to 11 p.m. ET.