GRAND RAPIDS, Mich. (WOOD) — Mick and Monica Donahue didn’t think twice about the security guard at a Grand Rapids urgent care when they brought in their 19-year-old daughter — but it appears the security guard thought about her.
Monica Donahue said that after Mercy Health security guard Matt VanDyken saw them come into the East Beltline Urgent Care, he got into the hospital computer system, looked up their daughter’s name and tracked her down on Facebook. He then sent the 19-year-old a friend request on Facebook.
“That is completely wrong,” Monica Donahue said, recalling her daughter’s concern about how the security guard knew who she was. “Who else can get into that computer and what information can they obtain?”
Her husband called the incident “‘atrocious.”
“They ought to have better protection of the individuals when they go in there,” he said.
The hospital mailed their daughter a letter of apology, as well as one from the security guard. In it, VanDyken admitted he used Mercy Health information incorrectly and was wrong. He also wrote that he saw the girl walk into the urgent care from the waiting room and thought he recognized her.
“Please be assured we have addressed this with the employee … and have taken the appropriate corrective action,” the hospital wrote.
Monica Donahue said the letters aren’t enough.
“The way we see it, they sent these two letters and then they were done with it,” she said.
The Donahues worry their daughter isn’t the only person VanDyken has looked up in the hospital’s computer system and wonder what his intentions were — especially after they learned on Facebook that he seems to be married.
They plan to file a complaint with the Michigan Department of Community Health.
24 Hour News 8 reached out to Mercy Health, and a spokesperson responded with this emailed statement:
“Mercy Health has a policy of guarding patient privacy. In an event of inappropriate use, we will conduct an investigation and take necessary action.”