Verizon, Sprint settle over mobile cramming

COLUMBUS, Ohio (WDTN) – Ohio Attorney General Mike DeWine announced a settlement that could mean money back in your pocket.

Ohio is part of the settlement with Verizon and Sprint to resolve allegations of so-called mobile cramming.

Both phone carriers were accused of adding unauthorized third party charges to customers’ cell phone bills.

Verizon and Sprint will pay $158-million, most of which will go directly to consumers.

DeWine says victims typically see charges of $9.99 a month on their bill for premium text message services like horoscopes, trivia and sports scores.

“If your cell phone bill was higher than expected in the last few years, cramming could be to blame,” Attorney General DeWine said. “Under these settlements, consumers will receive money back for unauthorized charges, and the cell phone carriers will have to take a number of specific steps to ensure that this doesn’t happen again.”

Sprint and Verizon are the third and fourth carriers to enter the settlement.

To make a claim, you must visit either Verizon or Sprint to file one.

You can also call Verizon at 1-888-726-7063 or Sprint at 1-877-389-8787. provides commenting to allow for constructive discussion on the stories we cover. In order to comment here, you acknowledge you have read and agreed to our Terms of Service. Commenters who violate these terms, including use of vulgar language or racial slurs, will be banned. Please be respectful of the opinions of others and keep the conversation on topic and civil. If you see an inappropriate comment, please flag it for our moderators to review.

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