Computerized dispatch improves response times

HUBER HEIGHTS, Ohio (WDTN) — It’s been a year since Huber Heights implemented a computerized dispatching system and the department says the new system has reduced emergency response times.

Huber Heights officials say the system helps with multitasking.

Dispatchers can send out the computerized calls at the same time they’re on the phone. Before they would have to talk to the caller, put the caller on hold, and then someone else would have to do the radio dispatching.

The chief says it’s improved their timing, but wasn’t able to give specifics. He says the goal is to get first responders out the door in 60 seconds.

“We’re trying to shoot for getting the calls out the door within 60 seconds,” said Huber Heights Battalion Chief Keith Knisley. “We’ve done a lot of different changes with dispatch and trying to make the dispatching process easier and faster and the same with our response times.”

The chief says sharing the technology with the city of Vandalia and Englewood has also allowed them to provide help to those communities, with faster response times as well.

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