McDonald’s turns away service dog

BRADENTON, Fla.(WFLA) – A Florida woman is demanding an apology after she was turned away at a Bradenton McDonald’s because of her service dog.

It began when Elisha Griggs ordered a drink at the counter.

“They told me, ‘No pets.’ I said, ‘She’s not a pet. She’s a service dog.’ They asked me if I had paperwork for her. I said, ‘Yes,'” Griggs explained.

Griggs retrieved a doctor’s note from her car. At this point, she said, things got nasty.

“They told me that the paperwork basically wasn’t good enough and they wanted to know what my disability was,” she said.

Griggs called the Manatee County Sheriff’s Office. A deputy told her McDonald’s had to let her in. “I did go back and I got a drink just to kind of to prove a point,” she said.

A McDonald’s representative said it wasn’t obvious Griggs’ dog is a service dog. The representative said Onyx had nothing to show she is a service dog. This incident was a misunderstanding, the representative said.

The company issued a statement saying, “We welcome customers to our restaurant with service animals. We have reached out to the customer to resolve the issue.”

Griggs isn’t looking for money or food coupons. She did receive a phone call.

“Honestly, I would like a real apology from her. I kind of felt like that’s kind of owed to me,” Griggs said. provides commenting to allow for constructive discussion on the stories we cover. In order to comment here, you acknowledge you have read and agreed to our Terms of Service. Commenters who violate these terms, including use of vulgar language or racial slurs, will be banned. Please be respectful of the opinions of others and keep the conversation on topic and civil. If you see an inappropriate comment, please flag it for our moderators to review.

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