Houston’s 911 system inundated with calls

HOUSTON (AP) – Officials say Houston’s 911 system has received and processed 75,000 calls since Harvey inundated many parts of the city.

That includes nearly 20,000 calls just since 10 p.m. Sunday.

Joe Laud is the administration manager for the Houston Emergency Center. He said Monday that 911 operators have been able to reduce the backlog of calls they have, going from 120 to 250 calls in their queue to 10 to 15 calls.

He says that on average, the system usually get 8,000 or 9,000 calls per day.

Laud says officials have also initiated a voice activated system that lets callers know that the 911 system has received their call and that they should stay on the phone until someone comes on the line. Laud says some people were apparently hanging up because they didn’t think their call would be answered.

Harvey made landfall late Friday as a Category 4 hurricane and has lingered just off the coast, dropping heavy rain as a tropical storm.

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