Indiana woman charged $350 for negative hotel review

INDIANAPOLIS, IN (WCMH) — A woman in Indiana says a hotel charged her $350 after writing a negative review of her stay.

Katrina Arthur and her husband were just trying to enjoy a getaway trip in March of 2016, but soon after arriving at their hotel things took a turn for the worse.

Arthur tells an Indianapolis television station, soon after arriving she could smell sewer, and the air conditioner and water pressure weren’t working.

“So I checked the bed, and I found hairs, dirt, so I wasn’t crazy about that either. I was disgusted,” said Arthur.

After arriving home she got an email from the hotel asking for a review. Arthur didn’t hold back.

“I was honest and I wanted people to know not to waste their money, not to go there because I know people save their money for special occasions,” she said.

But soon after her review, Arthur says the hotel charged her $350 and she received a letter from an attorney threatening legal action.

“That scared me to death. So I went ahead and took it down,” she told the Indianapolis television station.

However, she did contact the Indiana Attorney General’s Office, who has now filed a lawsuit against the hotel’s management group for violating the state’s Deceptive Consumer Sales Act. The lawsuit claims the hotel had a policy in place that allowed them to charge customers for negative reviews, and a copy of that policy wasn’t provided to customers.

Arthur says she just wants her $350 back and hopes the state’s lawsuit will send a message to consumers who post online reviews. “There’s nothing wrong with being truthful.” provides commenting to allow for constructive discussion on the stories we cover. In order to comment here, you acknowledge you have read and agreed to our Terms of Service. Commenters who violate these terms, including use of vulgar language or racial slurs, will be banned. Please be respectful of the opinions of others and keep the conversation on topic and civil. If you see an inappropriate comment, please flag it for our moderators to review.

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